Customer Care

Pet and customer wellbeing is at the heart of what we do

Premium pet food is your industry, and ours. We’re completely dedicated to helping your pet food brand succeed by providing expertise and support for whatever you want to dream up next.

Customer care benefits

Pet food-dedicated facilities
Leading research and education
Single-point-of-contact service

Let’s talk about how we can partner to deliver results for your brand.

What do customers say about Trouw Nutrition?¹

“Provides superior responsiveness.”

“Partners with us.”

“Provides nutritional advice and consultative support.”

Customer Care from Trouw Nutrition

Dedicated customer service

Focused service with a single point of contact with genuine care and understanding of our customers' needs, for long term solutions

Premium pet food representative, dedicated to your business, who embody the 4 P's: Prompt, Polite, Professional and Personal

Partners in dreaming and delivering brand-differentiating products while also building trust and credibility
Industry-first facilities.

Made for blending innovation and experimentation

Ingredient Research Center

Blending Innovation Center
Educational resources

Blending and Premix Institute: Premier ingredient and blending education program

Connected to consumer and pet
food trends – humanization, ingredient transparency, sustainability, and more

Latest research findings