Customer Care

Support & education for you

Pet and customer wellbeing is at the heart of what we do

Premium pet food is your industry, and ours. We’re completely dedicated to helping your pet food brand succeed by providing expertise and support for whatever you want to dream up next.

Customer care benefits

  • Pet food-dedicated facilities
  • Leading research and education
  • Single-point-of-contact service

Let’s talk about how we can partner to deliver results for your brand.

What do customers say about Trouw Nutrition?1

 
“Provides superior responsiveness.”

 

“Partners with us.”

 

“Provides nutritional advice and consultative support.”

Customer Care from Trouw Nutrition

Dedicated customer service

  • Focused service with a single point of contact with genuine care and understanding of our customers' needs, for long term solutions
  • Premium pet food representative, dedicated to your business, who embody the 4 P's: Prompt, Polite, Professional and Personal
  • Partners in dreaming and delivering brand-differentiating products while also building trust and credibility

Industry-first facilities.

  • Made for blending innovation and experimentation
  • Ingredient Research Center
  • Blending Innovation Center

Educational resources

  • Blending and Premix Institute: Premier ingredient and blending education program
  • Connected to consumer and pet
    food trends – humanization, ingredient transparency, sustainability, and more
  • Latest research findings

1Communications for Research (CFR, now Qlarity Access), an independent survey research firm.

Meet Our Team!

Customer Care Team

Stephanie Bellm

Customer Care Manager

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Sarah Armbruster

Customer Care Representative

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Jennifer Garrett

Customer Care Representative

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Elisa Kimberlin

Customer Care Representative

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Andy Sauls

Customer Care Representative

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Samantha Campos

Customer Care Representative

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Let’s Talk

Tell us about your biggest pet food goals, and let's tackle them together.